Privacy Policy — 77jili Platform

1 Introduction

This Privacy Policy ("Policy") describes the practices of 77jili ("the Platform", "we", "us", "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to players, visitors, and any other individuals who interact with the 77jili website and services.

77jili is an English-language online casino and sports betting platform serving the Bangladesh market. All transactions are conducted in Bangladeshi Taka (BDT). This Policy applies to all personal data processed in connection with the platform, regardless of the device or method used to access it.

By registering an account on 77jili or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the platform.

2 Data Controller

For the purposes of this Policy, 77jili acts as the data controller in respect of all personal data collected from players and visitors. The data controller is responsible for determining the purposes and means of processing personal data and for ensuring that such processing is carried out in compliance with applicable data protection principles.

All data protection enquiries, subject access requests, and privacy-related complaints should be directed to the 77jili data protection contact at [email protected]. We will acknowledge receipt of any formal data protection request within 48 hours and endeavour to resolve it within 30 calendar days.

3 Personal Data We Collect

3.1 Registration Data

When you create an account on 77jili, we collect the information you provide during the registration process. This typically includes your chosen username, email address or mobile phone number, date of birth (to verify you meet the 18+ age requirement), and your preferred currency (BDT).

3.2 Identity Verification (KYC) Data

In order to comply with anti-money laundering (AML) obligations and to process withdrawals securely, 77jili may request identity verification documents. These may include government-issued photo ID (National ID card, passport, or driving licence), proof of address, and proof of payment method ownership (e.g., a screenshot of your bKash or Nagad account).

3.3 Financial & Transaction Data

We record all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, and wagering activity. Payment method identifiers (such as your registered bKash or Nagad mobile number) are stored for the purpose of processing transactions and preventing fraud. Full card numbers are never stored by 77jili — card payment details are handled directly by our payment processor partners.

3.4 Technical & Device Data

When you access the platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session timestamps. This data is used for security monitoring, fraud detection, platform optimisation, and analytical purposes.

3.5 Communications Data

We retain records of communications between you and the 77jili support team, including live chat transcripts, email correspondence, and any documents you submit in connection with a query or complaint. This data is used to resolve disputes, improve service quality, and maintain an audit trail of support interactions.

3.6 Gameplay & Betting Data

We maintain a complete record of your gaming and betting activity on the platform, including game selections, bet amounts, outcomes, and session durations. This data is used to calculate balances, settle bets accurately, detect problem gambling patterns, and fulfil regulatory obligations.

4 How We Use Your Personal Data

77jili processes your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your player account throughout the duration of the account relationship.
• Transaction Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in BDT.
• Identity Verification: Confirming that you meet the 18+ age requirement and verifying your identity in compliance with AML obligations before processing withdrawals.
• Fraud & Security: Detecting and preventing fraudulent activity, account takeovers, money laundering, and abuse of bonuses or promotions.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of the support experience.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and, where appropriate, proactively offering responsible gaming tools or restricting access.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the platform's functionality, performance, and game selection.
• Legal & Regulatory Compliance: Retaining records as required by applicable law and responding to lawful requests from competent authorities.
• Marketing (with consent only): Sending promotional offers, bonus notifications, and platform news to players who have opted in to marketing communications.

5 Legal Basis for Processing

77jili processes personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil the player account agreement, including transaction processing, account management, and bet settlement.
• Legal Obligation: Processing required to comply with AML regulations, fraud prevention obligations, and record-keeping requirements.
• Legitimate Interests: Processing for fraud detection, security monitoring, and platform analytics, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have given explicit, freely withdrawable consent.

6 Data Sharing & Disclosure

6.1 Service Providers

77jili works with a limited number of trusted third-party service providers who process personal data on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard acquiring partners), identity verification providers, fraud detection services, and cloud infrastructure providers. All service providers are bound by data processing agreements that prohibit them from using your data for any purpose other than delivering the contracted service to 77jili.

6.2 Legal Disclosures

77jili may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a lawful regulatory request. We will notify the affected player of any such disclosure where legally permitted to do so.

6.3 No Sale of Personal Data

77jili does not sell, rent, trade, or otherwise transfer your personal data to third-party marketers, data brokers, or advertising networks. This commitment is unconditional and applies regardless of the commercial value of the data in question.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 77jili's business assets, personal data held by the platform may be transferred to the acquiring entity as part of the transaction. In such circumstances, players will be notified in advance and the acquiring entity will be required to honour the privacy commitments set out in this Policy.

7 Data Retention

77jili retains personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The following general retention periods apply:

• Active account data: Retained for the full duration of the account relationship plus a minimum of five years following account closure, to comply with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• KYC documents: Retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Support communications: Retained for three years from the date of the most recent interaction, or longer if the communication forms part of an ongoing dispute.
• Technical / log data: Retained for up to 12 months for security and fraud analysis purposes, then deleted or anonymised.
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter as evidence of the consent having been given.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

8 Security Measures

77jili implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers;
• Encryption at rest for sensitive data categories, including KYC documents and financial records;
• Cryptographic hashing of all account passwords — plaintext passwords are never stored or accessible;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data;
• Continuous security monitoring, intrusion detection systems, and regular security audits;
• Defined data breach response procedures, including timely notification to affected players where a breach poses a material risk to their rights.

9 Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device by the 77jili platform when you visit. They allow the platform to remember your session, preferences, and certain technical settings across page loads and visits.

9.2 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without impairing your ability to use the platform.
• Analytical / Performance Cookies: Used to understand how players interact with the platform — which pages are visited most, where users encounter errors, and how long sessions last. This data is aggregated and anonymised. It helps us improve the platform experience.
• Functional Cookies: Used to remember your preferences such as language, display settings, and last-used payment method to reduce friction on subsequent visits.

77jili does not deploy third-party advertising or behavioural tracking cookies. You can manage or delete cookies through your browser settings; however, disabling strictly necessary cookies will affect the functionality of the platform.

10 Your Privacy Rights

As a player on the 77jili platform, you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data 77jili holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that override this right.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances, for example while a dispute regarding its accuracy is resolved.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interests where you believe your rights and freedoms override those interests.

To exercise any of the above rights, please contact the 77jili support team at [email protected]. We will respond to all valid requests within 30 calendar days. We may ask you to verify your identity before processing a data subject request.

11 Children & Minors

The 77jili platform is strictly restricted to individuals aged 18 years or older. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the platform, please contact us immediately at [email protected].

Parents and guardians who are concerned about a minor's access to online gambling platforms are encouraged to use parental control software and to visit the Responsible Gaming page for further guidance.

12 Third-Party Services & Links

The 77jili platform may reference or integrate with third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt). Each of these third parties operates under their own privacy policies and data protection practices. 77jili is not responsible for the privacy practices of third-party service providers.

Where 77jili shares data with a third-party processor, that sharing is governed by a formal data processing agreement. The processor may only use the data for the specific purpose agreed with 77jili and may not further process or disclose it without authorisation.

13 Changes to This Privacy Policy

77jili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where a material change is made, registered players will be notified via the email address or mobile number on file at least 7 days before the change takes effect.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically. Your continued use of the platform following notification of a material change constitutes your acceptance of the revised Policy.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77jili processes your personal data, please get in touch through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)